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International COVID Message

by Melanie Jagneaux, JD, MBA, CO-OP®, 2020-2021 IOA President

In North America, where vaccinations continue and an end to the pandemic appears to be in sight, many of us are beginning to feel a sense of relief as we perceive that the worst may be behind us.

However, as an international organization, IOA is well aware that our colleagues around the world are experiencing grave difficulties and have families, coworkers, organizations, and communities that continue to struggle with COVID-19.

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IOA Member Featured on a Conflict Resolution Podcast

Anlaşabiliriz/We Can Find a Way Podcast

 

IOA member, Tom Kosakowski, University Ombuds at the University of Southern California and creator of The Ombuds Blog, was featured on the bilingual podcast, Anlaşabiliriz/We Can Find a Way last month. The podcast is hosted by Idil Elveris and this episode, "Ombuds helped universities to become compassionate," speaks to the benefits ombuds make on higher education campuses. Take a listen.


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Standing With Our Asian Colleagues & Communities

The IOA Board of Directors composed the following statement in collaboration with the Communications Committee and Diversity, Equity, Inclusion & Belonging Task Force.

The International Ombuds Association (IOA) is deeply saddened by the news from Atlanta on 16 March 2021 – when eight people were murdered by a gunman who attacked three Asian-owned businesses. Six of the eight deceased were Asian. Though details are still forthcoming about the gunman’s motives, it is impossible to disentangle this incident from the nearly 3,800 reported hate crimes directed at Asian American Pacific Islanders (AAPI) since March 2020 (source: Stop AAPI Hate).  

IOA recognizes the historical pattern of anti-Asian discrimination in the United States. COVID-19 has re-ignited the longstanding social injustice against the AAPI community which traces its roots to the Chinese Exclusion Act of 1882 and the Japanese Internment Camps of World War II. IOA stands in steadfast support of the AAPI community. As experts in facilitating difficult conversations, ombuds can – and should – take an active role in promoting inclusivity and addressing identity-based oppression and racial bias. Supporting AAPI communities aligns to IOA’s mission and is integral to the organization’s diversity, equity, inclusion, and belonging values. While ensuring that xenophobia is absent from IOA practices and policies, at moments like this, ombuds must take active steps to support individuals and communities that are targeted and hurting. As an organization committed to the respectful treatment of all individuals, in the wake of the Atlanta murders, IOA believes that a dedication to advocacy, allyship, and social justice are core elements to our collective healing and progress.

IOA Board DEIB Update

Creating & Sustaining a Culture of Diversity, Equity, Inclusion & Belonging

As you may know, the IOA Board of Directors recently created the Diversity, Equity, Inclusion, and Belonging (DEIB) Task Force, which has become a valuable resource for IOA and an immediate catalyst for change.

The Task Force maintains an open line of communication with the Board and recently advised us of several issues related to IOA’s Bylaws dealing with the selection and approval process for IOA Board nominations. Among the Task Force’s concerns were:

1. The lack of clarity and specification as to what constitutes applicable ombuds experience and IOA-compliant practice under the Bylaws, specifically Article IV(B)-(F)

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Get Involved in Planning Ombuds Day!

By Ken Skodacek, ABA Ombuds Day Subcommittee Chair

Ombuds Day is the 2nd Thursday of October, with this year's day of recognition falling on 14 October 2021.  I’m honored to again be leading and coordinating this year’s activities as the chair of ABA’s Ombuds Day Subcommittee.  I’m writing to request your support. I would like to have someone to work with me as the IOA Liaison: this individual would work closely with me and also interact with representatives from other professional organizations (COFO, USOA, NASOP, ACR). I would also like to have other volunteers to support specific projects (short-term commitments of 4-6 hours total). If you’re familiar with Ombuds Day, you can skip the next few paragraphs and focus on the “How can you help?” section below.

The primary goal of Ombuds Day is to improve public awareness of ombuds.  Our actions are intended to educate the public about the role of ombuds, explain the wide variety of services that ombuds provide, encourage greater use of ombuds programs and services, and highlight the value ombuds bring to the institutions and constituents they serve.  The secondary goals of Ombuds Day are to connect ombuds in their respective communities and to recognize their important work.

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Our Role in Building Greater Unity: Reflections on Recent U.S. Political Events

By Chuck Howard, IOA Executive Director

Americans—and much of the world—watched in horror at the violence and insurrection at the United States Capitol on 6 January 2021. However, this spectacle was only one of the most visible manifestations of the toxicity of intolerance that has leached into our politics and society over many years.

Not since the War of 1812 has the United States Capitol been under such an attack. As shocking and damaging as this outpouring of anger and retribution was, it is only one of the crises that we—collectively—are facing.

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IOA Executive Director Spotlight: 2020 Year in Review

by IOA

Chuck by the Numbers Graphic

With September 2020 marking the one-year anniversary of Chuck Howard’s appointment as IOA’s first-ever Executive Director, we thought the start of 2021 would be a good time to reflect on Chuck’s leadership and accomplishments over the past 16 months.

With 30 years of experience as an attorney representing ombuds nationwide, and author of the definitive history of the ombuds profession, IOA had high hopes for the impact Chuck would make on our organization—and he didn’t disappoint!

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President Message to IOA Members February 2021

by IOA 2020-2021 President, Melanie Jagneaux, JD, MBA, CO-OP®

President, Melanie JagneauxGreetings IOA, and Happy 2021!

2020 was a tumultuous year for all of us…for the world, really. From the global pandemic of COVID to racial injustice to deep divisions in our societies, 2020 brought us chaos, challenge, and pain. With courage and clarity of purpose, IOA adapted to the challenges of the year, made important progress, and continued with its growth strategy.  We now have cause to celebrate a successful year despite those challenges.

Very importantly, our membership increased by 7% during 2020 to almost 1,000 members. We had more than 270 new members join IOA in 2020 and a phenomenal renewal rate of 79%. This increase in our membership and high rate of renewal is a signal that you, our IOA members, are finding real value in our global ombuds community. Our member benefits, trainingleadership, information, and services are meaningful to you. We fully intend to continue providing the same high-quality benefits, information, and services this year!

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IOA Is Set to Become International Ombuds Association

A Name Change Is on the Horizon

Dear IOA Members & Supporters,

Recognizing that words matter, that impacts matter, that diversity, inclusion, and belonging are to be supported and celebrated; the International Ombudsman Association shall therefore change its name to the International Ombuds Association and take the necessary steps to effect this change.

As a part of the implementation of the 2021-2024 Strategic Direction Goal 4, 4.7. Develop a process for consideration of a possible name change for the organization, the IOA Board of Directors voted to approve the name change at its January 2021 meeting.

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Standards Of Practice & Ethical Principles - Updated

by Melanie Jagneaux, JD, MBA, CO-OP® 2020-2021 IOA President

UPDATED JANUARY 2021

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IOA Statement in Response to Caferra/University of Mississippi

By Chuck Howard, IOA Executive Director and Melanie Jagneaux, JD, MBA, CO-OP

The International Ombudsman Association (IOA) continues to monitor the actions of the University of Mississippi regarding Paul J. Caffera in connection with a purported investigation into allegations of a hostile work environment, stemming from the disclosure of anonymous emails from university officials to the press. 

IOA Executive Director Chuck Howard spoke yesterday with Ashton Pittman, the reporter from the Mississippi Free Press who has written many of the articles concerning events at the University of Mississippi and the university's actions against Mr. Caferra. In particular, Chuck noted that the process apparently used by the university in appointing an interim ombuds—while Mr. Caferra is still the ombuds and on administrative leave—was flawed. Not only is it not clear why the appointment of an interim ombuds was necessary while the investigation is pending, the appointment of someone on an interim basis (with no disclosed search process) who is the Chair of the Academic Discipline Committee, regardless of any personal qualities of the person appointed, is not consistent with the core principles of independence and impartiality recognized both in the University of Mississippi Ombuds' Charter and in the IOA Standards of Practice. Chuck also explained the chilling effect that this interim appointment would have on the interim ombuds' ability to actually perform the job. It is clear from previous reporting that there appears to be widespread fear of retaliation among the faculty. Even if the interim ombuds were to recuse himself in matters in which he might have a conflict of interest, this misses the main point: Faculty members and graduate students will likely be reluctant to even contact him given his other responsibilities, especially since he was appointed while Mr. Caferra is still the ombuds and the investigation into the source of the disclosure of anonymous emails by university officials is still pending.   

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Updates Regarding the University of Mississippi Ombuds

By Chuck Howard, IOA Executive Director and Melanie Jagneaux, JD, MBA, CO-OP

As many of you know, the University of Mississippi campus Ombuds has been placed on administrative leave. IOA leadership is aware of this situation and has been in contact with IOA member Paul Caferra, the University of Mississippi Ombuds, and his lawyer. It appears that the university has not honored its obligation to respect the confidentiality of its ombuds communications with visitors, an issue which is of great concern to IOA and all of its members. Please be assured that IOA leadership has offered to provide Paul any support it can in this matter and will continue to monitor this situation.

As a reminder to our members, if you ever have a need for consultation and support for a matter such as this, Chuck Howard, as our Executive Director, may be able to assist you. Our IOA Ombuds, Elaine Shaw, also is available to offer confidential, informal, impartial, and independent support and guidance to all IOA members.

IOA 2021-2024 Strategic Direction

By Melanie Jagneaux, JD, MBA, CO-OP, 2020-2021 IOA President

Beginning in early 2020, IOA embarked on a strategic planning process to set the course for our near future – the coming three years. The Board of Directors engaged Solid Ground Consulting as just the right partner to guide an effective and fruitful process.

To ensure that we were addressing important interests and perspectives across our organization, we intentionally involved key stakeholders of the organization, including chairs and co-chairs of committees and task forces, members of our emerging ombuds network, former leaders, staff, as well as additional IOA members. Through a series of focus group meetings and one-on-one interviews, Solid Ground gathered a broad range of input and perspectives to inform our process. This information was collected in the form of a Pre-Planning Report, which the Board reviewed over a series of three half-day virtual retreats in late summer 2020. With support from Solid Ground, the strategic planning team presented a draft Strategic Direction document to the Board and to all other members of the Leadership Group (which includes all committee and task force co-chairs). That draft was revised to incorporate feedback and the final draft was presented to the Board and approved at its last meeting in October 2020.

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IOA Diversity, Equity, Inclusion, & Belonging Task Force Update

By Marcia Martinez-Helfman, JD, MSW

The Diversity, Equity, Inclusion, and Belonging Task Force has been formally launched. An organizational meeting of forty-two volunteers was held on Friday, 30 October, and a leadership team is coming together. Jai Calloway, Corporate Ombudsman for Haliburton, and Brett Harris, University Ombudsperson for the University of Oregon, were elected Co-Chairs by the group. It will be on the agenda for the Board of Directors to officially approve the Task Force Co-Chairs at its December meeting.

The Task Force members agreed to break into four teams, each of which will have a particular focus relating to the themes of diversity, equity, inclusion, and belonging, respectively, and will be selecting their own team leads. The IOA Board of Directors provided a draft Terms of Reference, which lays out the Task Force’s purpose, scope of responsibilities, relationship to the organization’s strategic direction, and other guidance for consideration, and invited feedback and recommendations for revisions to the document.

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IOA Leadership Onboarding Program Recap

By Steven Prevaux, JD, CO-OP®
IOA Vice President

IOA successfully launched a new Leadership Onboarding Program (LOP) with more than 30 IOA volunteers participating on 23 September 2020 using a virtual workshop format. We enjoyed an open dialogue with a meaningful exchange of diverse viewpoints and perspectives. A dynamic discussion of IOA leadership roles considered aspects of our “value proposition” through the lens of a focus question: “Why IOA?” Those two words sparked a range of honest, robust, and constructive responses from IOA leaders past, present, and emerging. To get a good sense of these timely and essential concerns check out the following video montage that includes thoughtful wisdom from a half-dozen veteran IOA leaders. 


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2016 Clery Act Handbook for Campus Safety and Security Reporting Rescinded

On October 9th, the U.S. Department of Education rescinded the guidance in its 2016 Clery Act Handbook for Campus Safety and Security Reporting. This is good news for those college and university Ombuds who have been compelled or who are under the threat of being designated “campus security authorities” by their institution. Read the full announcement and the new guidance from the Department of Education here.   Read on for a memorandum with analysis from the IOA Government & Policy Committee, or download it below.

Download the Memo

GPC MEMORANDUM

To:                   All IOA Members & the Ombuds Community

From:               IOA Government and Policy Committee

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Retrospective on IOA’s Summer of 2020 Community Connections Series

By IOA's Community Connections Task Force

2020 continues to be the year that just won’t stop. However, this past spring/summer IOA found a way to pivot from our canceled 15th Annual Conference in Portland, Oregon to a series of well-received and well-attended mini-events. This included discussions on how members were managing personally and professionally during COVID, important networking opportunities, interesting topical presentations, moving Petcha Kutcha presentations, and an opportunity to recognize the 2020 Distinguished Alumni, Janet Hill.

"As we have all learned over the past six months, everything is new and a work-in-progress."

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Happy Ombuds Day & Chuck Howard's Speech

By IOA Executive Director, Chuck Howard

Happy Ombuds Day 2020

 

Today, on this 3rd Annual Ombuds Day, IOA Executive Director Chuck Howard was honored to speak during the virtual event Ombuds Day – A Recognition of the Ombuds Profession & the Value of Ombuds, presented by the ABA Dispute Resolution Section Ombuds Day Committee.

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How Can You Safely Participate in Ombuds Day During COVID

Celebrate Our Profession October 8, 2020

The primary goal of Ombuds Day is to improve public awareness of ombuds. 

Our actions are intended to

  • Educate the public about the role of ombuds
  • Explain the wide variety of services that ombuds provide
  • Encourage greater use of ombuds programs and services
  • Highlight the value ombuds bring to the institutions and constituents they serve.

With all of that in mind. How can you participate this year while keeping safe and healthy? Here are some helpful suggestions from Ken Skodacek, representing the ABA Ombuds Day Subcommittee.

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Diversity, Equity & Inclusion Task Force Announcement

by Melanie Jagneaux, CO-OP®, IOA 2020-2021 President

In July of 2020, the IOA Board unanimously approved the establishment of a Diversity, Equity & Inclusion Task Force. This task force will help IOA internally evaluate itself on aligning with anti-racism practices and racial justice. It will also define parameters for ensuring IOA cultivates a diverse, equitable, and inclusive environment that supports membership belonging and connection within the organization.

Initial work of the DEI Task Force will be to propose a position statement for IOA regarding racism and racial injustice and recommending any changes to the Terms of Reference for the task force that will better articulate its purpose, composition, authority, and role in relation to the IOA Board of Directors. More importantly, the task force will be critical in the process of profound reflection and examination of how our organization may have contributed to the perpetuation of racial injustice, whether intentional or unintentional. Ultimately, the work of this new task force must be focused on action—that is, doing our part to dismantle the structures, processes, and practices that have reinforced racial injustice—and then building a way forward that advances racial justice, belonging, diversity, equity, and inclusion.

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