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An Ombuds Journey: Growth within

By Janie Tanner,

Greetings from Texas! I am Janie Tanner and currently work as a part-time contractor supporting the Chevron Ombuds organization.  Prior to retiring from Chevron in 2016, I was a fulltime Ombudsman for 3 years.  Chevron kept me around for a total of 39 years and even now years later, I have this great part-time opportunity.  I know that I am blessed.

Most of my Chevron work background was in the Human Resources function as a HR Generalist role (15 years) to provide day to day HR support to a client group or as the HR Manager (10 years) to supervise and mentor other HR professionals.  The HR Generalist role sometimes meant managing employee issues and finding workable solutions between parties.  Mid-career, I transferred into Chevron’s Employee Relations department (8 years) and my responsibilities included conducting interviews, investigations, mediation, and leading facilitated discussions to find agreeable and workable solutions.  In each of these roles, I was able to help employees and found great satisfaction in providing that service and support.  In some of the employee issues, I was contacted by a Chevron Ombudsman as a resource or for counsel and the position always intrigued me.   

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Results of the Independent Review

Special Member Meeting for Bylaws Revisions Announced

In our roles as ombuds professionals and association members, it has never been more important to continue our advancement of standards and practices that strengthen IOA’s commitment to diversity, equity, inclusion, and belonging (DEIB).

As the world continues to grapple with some of its most complex and painful challenges, our pursuit of justice continues. This includes ensuring that we maintain fair and equitable processes for qualification, nomination, and election to the IOA Board of Directors.

In March of 2021, IOA's DEIB Task Force reported concerns regarding IOA elections. IOA leadership took immediate action and approved an outside review of the nomination and selection process as it pertains to Board service. That independent review, conducted by the law firm of Ahmad Zaffarese LLC, recently concluded. The firm's report offers valuable, actionable insight and makes several recommendations the Board has been considering as proposed changes to IOA's Bylaws. These newly proposed changes are to be submitted to a vote of IOA members at a special meeting to be held this July. Among the review’s findings are the following: 

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Romanian Ombuds Success - Newly Translated IOA Standards of Practice & Code of Ethics

International Member Feature

IOA member, Dr. Eng. Ion Anghel, Director of PetrOmbudsman Department in Romania recently shared the exciting news that their department was celebrating its seventh year of activity.

As part of the celebration, the office wanted to contribute to increasing ombuds awareness in Romania. Dr. Eng. Anghel provided IOA with a Romanian Translation of the IOA Standards of Practice and Code of Ethics. We are honored to now reveal this latest translation.

 

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Share Your Ombuds Journey

 Help us explore our diverse stories. Submit Today.

The global ombuds community is filled with professionals who come from a wide variety of backgrounds. There are IOA members and supporters like you with a diverse range of academic credentials and professional experiences.

Unlike many professions, the journey to become an ombuds, ombudsperson, or ombudsman does not follow a clearly identified path. To celebrate and better understand what it takes to become an ombuds The Independent Voice is launching the Ombuds Journey Project. This blog mini series will feature and share the real-life journeys of ombuds just like you.

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Fairfax County (VA) Public Schools Article Share

IOA Member Feature

by Chuck Howard, IOA Executive Director

IOA members Armando Peri and Dawn Clement, ombuds with the Fairfax County (VA) Public Schools, recently shared an article on the valuable role they serve in connection with the special education process, which is subject to federal legal requirements.

These K-12 ombuds engage in extensive outreach efforts to help parents and others learn more about the special education process and are often asked to explain in understandable language the various legal requirements and procedures. They also serve as an informal resource for parents to share their concerns and to help them develop options for special education strategies. 

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International COVID Message

by Melanie Jagneaux, JD, MBA, CO-OP®, 2020-2021 IOA President

In North America, where vaccinations continue and an end to the pandemic appears to be in sight, many of us are beginning to feel a sense of relief as we perceive that the worst may be behind us.

However, as an international organization, IOA is well aware that our colleagues around the world are experiencing grave difficulties and have families, coworkers, organizations, and communities that continue to struggle with COVID-19.

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IOA Member Featured on a Conflict Resolution Podcast

Anlaşabiliriz/We Can Find a Way Podcast

 

IOA member, Tom Kosakowski, University Ombuds at the University of Southern California and creator of The Ombuds Blog, was featured on the bilingual podcast, Anlaşabiliriz/We Can Find a Way last month. The podcast is hosted by Idil Elveris and this episode, "Ombuds helped universities to become compassionate," speaks to the benefits ombuds make on higher education campuses. Take a listen.


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